1.0 DEFINITIONS 

1.1 All ISETAN Stores are affiliated with Isetan of Japan Sdn Bhd.

1.2 ISETAN Membership is a loyalty and reward program designed for customers of Isetan Kuala Lumpur.

1.3 ISETAN privileges refer to the exclusive benefits offered to ISETAN members and their collaborative Programme Partners. These privileges are subject to specific terms and conditions of use for each individual’s benefits, ensuring tailored and rewarding experiences for our valued customers.

1.4 ISETAN App is an app for the Management of the IMC Card & Isetan KL Rewards program and serves as a communication channel for all the Sales and Marketing of all Isetan Stores

1.5 Successful registration and use of the ISETAN App constitutes Member’s consent to be bound by all the terms of Use of the App

1.6 Silver, Gold, and Platinum Membership, E-Coupon, E-Rebate Voucher, Gift Voucher, and points, rewards, in whatever form are issued by and remain the property of ISETAN KUALA LUMPUR (ISETAN) who may, at any time, terminate the Scheme or alter or amend the conditions of operation of the Scheme.

2.0 MEMBERSHIP

2.1 ISETAN membership is open to individuals who are 18 years of age and above. It is available to residents and non-residents of Malaysia with a registered Malaysian Mobile Number. 

2.2 ISETAN membership does not apply to foreign tourists visiting Malaysia

2.3 SILVER membership is an entry-level membership that is provided at no cost. To become an Isetan member, customers are required to download the ISETAN mobile App, and its usage is subject to the membership terms and conditions.

2.4 Customers may register for ISETAN membership with a Malaysian Mobile number and email address. An SMS or email authentication code will only be sent to the Member’s registered mobile number or email address.

Mandatory information during the registration: 

• Full Name as IC / Passport 
  
• NRIC / Passport number 
  
• Malaysia Mobile Number
  
• Email address 

2.5 Upon a successful registration on the ISETAN Apps, the system will promptly generate the member's electronic membership card (E-Card). This E-Card allows members to conveniently access and manage details within the ISETAN Apps mobile platform. The E-Card will include essential information such as: 

• Up-to-date Member Profile 
  
• Purchase History 
• Current earned points 
  
• Rebate amount earned, utilized, and expired history (during the Rebate Voucher period)
  
• E-coupon earned, utilized, and expired history 
  
• Rewards or any additional membership benefits and privileges.

2.6 Members are only entitled to one SILVER, GOLD, or PLATINUM account each. ISETAN reserves the right to refuse, merge, or close additional accounts at any time.

2.7 Members can choose to leave the scheme at any time. By choosing to leave, members forfeit their rights to any points, E-Rebate voucher, or any E-Coupon or reward entitlement.

3.0 SILVER, GOLD AND PLATINUM ISETAN MEMBERS 

3.1 To elevate the shopping experience with Isetan, we have introduced three (3) member tiers. Your tier status determines the exclusive benefits & privileges, special discounts, and much more.

• SILVER Members: For new users downloading ISETAN Apps and registered as ISETAN Apps users.
  
• GOLD Members: Existing REGULAR Membership will be awarded as GOLD Members.
  
• PLATINUM Members: PLATINUM Membership will remain as PLATINUM Members.

3.2 Members are required to accumulate purchase points to reach or maintain their respective membership tier: 

• SILVER Membership: 1 - 799 pts
  
• GOLD Membership: 800 pts – 9,999 pts
  
• PLATINUM Membership: 10,000 pts and above 

3.3 The membership tier status upgrade will depend on the Member's accumulated purchase points over the past 12 running months or an instant upgrade, whichever occurs earlier.

• SILVER to GOLD: points need to qualify 800 – 9,999.
  
• GOLD to PLATINUM: points need to qualify 10,000 and above.
  
• SILVER to PLATINUM: points need to qualify (10,800 and above points).

3.4 Instant upgrade tokens will be rewarded based on the tier-by-tier rebate percentage:

• Silver to Gold: 800 points x 2% rebate = 16 tokens.
  
• Gold to Platinum: 10,000 points x 5% rebate = 500 tokens.
  
• Silver to Platinum: 16 tokens + 500 tokens = 516 tokens. The remaining points will be carried forward and awarded a 7% rebate in 6 running months.

3.5 SILVER Members have the option to swiftly upgrade to the GOLD membership by paying RM15, without the need to accumulate a minimum of 800 points.

3.6 The spending purchase points and membership level will be monitored by the ISETAN membership System and upgraded/reinstated accordingly.

3.7 Upon upgrading, Gold and Platinum Members will be awarded special privileges corresponding to the specific membership level. Points, discounts, E-Rebate Vouchers, E-Promotional Coupons, and rewards will be subject to the terms and conditions set for each type of reward.

4.0 ISETAN POINTS

4.1 Members' Points will be awarded as follows: 

• 1 point for every RM1 spent on Normal Priced items including at the Supermarket Division (excluding any tax if any).
  
• 1 point for every RM10 spent on Promotional, Value Buys, and discounted Items at the Departmental Store and Supermarket Division (excluding any tax if any, and in addition to any purchase of Isetan Gift Vouchers).

4.2 Members have the opportunity to accumulate points every time they shop at Isetan. The rebate points accumulate every 6 running months:

• SILVER Members: 2% rebate on total points earned.
  
• GOLD Members: 5% rebate on total points earned.
  
• PLATINUM Members: 7% rebate on total points earned.

4.3 SILVER, GOLD, and PLATINUM are points accumulation tiers. Members can earn points for purchases made at any Isetan Departmental Store and Isetan The Japan Store @ Lot 10, including the Foodmarket Division.

4.4 Points will not be accumulated at Vendor shops, SPAs, Hair Salons, Service Counters, for Gift Voucher Purchases, or at any non-participating counter from the Departmental & Supermarket. (list Exclusion - end of page). 

4.5 Points are only accumulated upon presenting the E-Card to the cashier at the time of purchase with valid payment and is recored by the ISETAN's Points of Sales (POS).

4.6 Updated purchase points will be reflected 2 minutes after Points of Sales (POS) transactions are completed.

4.7 Members who fail to present their E-Card during payment cannot claim back the points at the cash register or via email notification.

4.8 Any unredeemed accumulated points cannot be transferred to another member's account and have no monetary value at any point in time.

4.9 The points awarded may vary depending on the products bought from the respective store promotion period.

4.10 The points will not be awarded for non-qualifying Vouchers/Coupons such as E-Coupons, E-Isetan Rebate Vouchers, and any other Vouchers/Coupons that are excluded from this point accumulation scheme.

4.11 ISETAN will cancel or remove points accumulated for any cancelled or returned transactions by members within the same day.

4.12 If a member refund/return any items on the next day for which Points have been credited, the corresponding number of Points for the item returned will remain.

4.13 Member's point will NOT be awarded for the transactions made using a CREDIT NOTE.

4.14 Points awarded at the time of the transaction or vouchers already issued may be removed or deemed invalid if ISETAN determines the points collected are in breach of the terms and conditions or fraudulently awarded.

4.15 Points have no monetary value until it's converted to an E-Rebate Voucher.

4.16 The Purchase of Isetan Gift Vouchers or Isetan Gourmet Vouchers will not earn any Member's Points.

4.17 Additional Points promotions are bound by the mechanics and terms & conditions specified for the respective campaign.

4.18 Points cannot be sold, transferred, or assigned and must follow the point's terms and conditions.

4.19 ISETAN KUALA LUMPUR reserves the right to deduct any Points from Member's Point balance/account without notifying Isetan Members if: 

• Any Points are suspected to be fraudulently recorded.
• Any Points are recorded as errors.
• Any Points are related to a transaction that was cancelled/returned.

5.0 ISETAN REWARDS & PRIVILEGES

5.1 ISETAN Rewards are gifts, rewards, and services redeemable with specific ISETAN points featured in any marketing material and platform during the available period stated.

5.2 Members may redeem rewards at the I-Club counter and must present their E-Card and Identification Cards for verification when required.

5.3 ISETAN's Rewards, E-Coupons, and gifts can be accessed and redeemed through the App by our members.

5.4 ISETAN's rewards, E-Coupons and gifts can only be redeemed through the system's online status. 

5.5 Rewards in the form of physical products are available for a specific period and on a "while stock lasts" basis. ISETAN Kuala Lumpur reserves the right in its sole discretion to discontinue any rewards, or gifts or to substitute a similar item of equal or higher value at any time without notice.

5.6 Rewards in the form of E-Coupons are a payment that can be redeemed directly against any purchase at any ISETAN store. Members must present E-Cards and E-Coupons before making any payment, as following procedure.

1. Inform the cashier on duty you wish to use e-coupons or e-rebate vouchers as part of the payment.
   
2. Log in to your ISETAN Apps account.
   
3. Click “Voucher Rewards”.
   
4. Select the e-coupon type, choose the denomination, and present its QR Code.

5.7 The QR code must be generated from the Member’s mobile device and ISETAN App account.

5.8 A photograph or screenshot of a  mobile screen with the QR code of member's account is not acceptable for scanning and redemption.

5.9 Once the E-Coupon/E-Rebate Voucher payment is successful, the E-Coupon/E-Rebate Voucher will be deducted immediately from the Member’s account.

5.10 Points accumulation remains unaffected when paying with payment modes other than E-Coupons, E-Rebate Vouchers, and Credit Notes.

5.11 All redeemed Gift/Rewards item(s) must be redeemed before the specified expiry date. If a Member does not redeem during the given date, both the corresponding Points and Rewards will be forfeited.

6.0 MEMBERSHIPS TERMINATION

6.1 All accumulated points, tokens, rewards, and e-vouchers associated with the account  will be forfeited upon account closure, regardless of the reason for termination (including but not limited to) :

• Accidental or intentional account deletion;
• Discontinuation of app usage;
• Dissatisfaction with membership privileges or benefits;
• Relocation outside Malaysia; or any other circumstances.

These benefits cannot be transferred, redeemed, or reinstated after termination.

6.2 Account closure is final and irreversible. Members are advised to redeem all tokens, E-Vouchers, and Rewards prior to initiating termination.

6.3 By proceeding with termination - regardless of the reason - the member acknowledges and agrees to the permanent forfeiture of all associated benefits, with no entitlement to compensation or reinstatement.

6.4 Isetan of Japan Sdn.Bhd. shall not be liable for any unredeemed tokens, E-Vouchers, E-Coupons, Reward or claims arising from the termination process.

7.0 TERMS & CONDITIONS

7.1 During a Promotion Period, any purchases that result in earned e-promotion coupons or e-rewards cannot be returned or voided.

7.2 Members are not eligible to receive replacements for points, e-coupons, or e-rebate voucher, gifts and rewards that are forfeited or unclaimed after expiry date.

7.3 All the membership Terms and Conditions (including the Policy on Privacy and Data Protection) govern the Membership Program. By applying to register with the Program or using the app, a member is deemed to have accepted these Terms & Conditions.

7.4 ISETAN reserves the right to amend/terminate the privileges, benefits and terms & conditions at its sole discretion without prior notification to Members and without being liable in any way to Members.

7.5 All membership correspondence and marketing information about ISETAN Membership, Rewards, Gifts, Privileges, Sales and Promotional activities will be sent via Mobile App Push Notification, Electronic Mail, or Short Messaging System (SMS).

7.6 ISETAN shall not be responsible for any undelivered Mobile App Pus Notifications, Electronic Mail, or Short Messaging System (SMS) for whatever reason.

7.7 Employees of ISETAN, promoters, or Business Associates are prohibited under circumstances, from keeping and / or accumulating points from a non-member's purchases.

7.8 Employees of ISETAN, promoters, or Business Associates are prohibited under circumstances, from collecting E-Promotional Coupons/ E-Rebate Vouchers or other Rewards on behalf of a card holder.

ISETAN OF JAPAN SDN. BHD. reserves the right to change or amend the Terms & Conditions without prior notice.

DATA PROTECTION AND PRIVACY POLICY

Isetan is committed to protecting its member’s privacy rights and has complied with the Personal data protection laws in Malaysia. You may view Isetan’s Website and Privacy Policy at here to understand how Isetan protects its member’s privacy.

Updated as at July, 2025.